Shipping Policy

Thank you for shopping with Mareqia. This policy explains how we process and ship your order, so you know what to expect.

Order processing and dispatch

Orders are dispatched within 1 to 2 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.

You'll receive an order confirmation email right after purchase and a shipping confirmation with tracking details once your order is on its way.

Delivery times

Once dispatched, orders typically arrive within 7 to 12 business days, depending on your location. Delivery times are estimates, not guarantees. Customs, carrier delays, severe weather, public holidays, or other events outside our control may cause delays.

For example, an order placed on Monday dispatches by Wednesday and typically arrives between [dates 7 to 12 business days later].

Shipping costs

  • Free shipping on orders over [$100].
  • For orders below that amount, shipping is calculated at checkout based on your location and the items in your order.

Where we ship

We ship to [list countries / most countries worldwide]. If we can't ship to your address, you'll see this at checkout. We currently don't ship to [PO boxes / specific regions, if applicable].

Order tracking

Once your order ships, we'll email you a tracking number and link. Tracking can take 24 to 48 hours to show updates after dispatch. If your tracking hasn't updated in 5 days, or your order is running later than expected, contact us at info@mareqia.com with your order number, and we'll investigate with our shipping partner.

Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, or brokerage fees set by your country and charged by the carrier or customs authority. [These charges are the customer's responsibility and are not included in your order total unless stated at checkout.] We have no control over these fees and can't predict their amount.

Changes and cancellations

To change or cancel your order, contact us within 12 hours of placing it. Once an order has been processed, changes may not be possible.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us right away. If a package is returned to the sender because of an incorrect or incomplete address, you may be charged additional shipping to resend it.

Lost, delayed, or damaged packages

  • Lost or delayed: If your tracking shows no movement for 5 days, or your order hasn't arrived within 20 business days of dispatch, contact us and we'll work with our shipping partner to locate it or arrange a replacement or refund.
  • Damaged or incorrect items: Contact us within 30 days of delivery with your order number and a photo. Please don't send anything back before contacting us, as we'll give you the correct instructions. See our [Returns Policy] for details.

Contact us.

Questions about your shipment? Email info@mareqia.com. We're available Monday to Friday, 9:00 AM to 5:00 PM CST, and usually reply within a day.