FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What is your return policy?
We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.
How long does shipping take?
Orders are processed within 1 to 2 business days and typically arrive within 7 to 12 business days, depending on your location. Delivery times are estimates and may be affected by customs or carrier delays.
Have further questions? Contact us
Can I track my order?
Absolutely. Once your order ships, you'll receive an email with a tracking number and link. Tracking can take 24 to 48 hours to update after dispatch. If your tracking hasn't moved in 5 days, contact us and we'll look into it.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
Have further questions? Contact us
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
Depending on your location, your order may be subject to customs duties or import taxes. While some orders arrive without additional charges, customs fees vary by country and are determined by local authorities.
Any duties or taxes not included at checkout are the customer's responsibility. We recommend checking your local import regulations to avoid unexpected charges.
At MAREQIA, we aim to make your shopping experience as smooth and hassle-free as possible.
Find answers about our products
Products Information
Where can I find information on sustainability?
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Can I see your certificates?
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Where are your products made?
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Do you offer samples of your product?
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Where can I find more information?
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"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Your Brand!"
Sofia R. Alberta, Canada.